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COVID-19 Delivery updates

Wednesday 10th March

We have reintroduced Royal Mail delivery options. You can now choose between courier and Royal Mail.

Thursday 4th March 2021

We continue to operate a very good service. We are still using a courier in replacement of Royal Mail. Sadly this is a little more expensive, however we believe this is the best option during the pandemic.

 

 

Monday 8th February 2021

We are snowed in!! Sadly this means that some deliveries will not be dispatched until it is safe for us to do a courier run or for the courier to reach us. 

 

We hope to resume normal service with our usual 72 hour turn around as soon a possible. As always your understanding is really appreciated.  

13th January 2021

Further to ongoing Royal Mail delays we have taken the decision to temporarily remove Royal Mail services from our offering. 

We will use Collect Plus courier services in replace. Delivery will take around 48 hours once dispatched.  

If you have a delivery that has been sent Royal Mail already, please kindly wait 10 days before contacting us to investigate delayed parcels.

 

Under 2KG in replace of Royal Mail will now cost £4.75. This is sadly an increase of £1.70 on Royal Mail's second class option, however your sweets are far less likely to be delayed and you will be able to track delivery during the pandemic.

 

Once again, thank you for your continued support.

8th January 2021

Happy New Year!

We do hope you are all staying safe and are well?

 

We are dispatching orders as usual during lockdown.

We use Royal Mail for most deliveries. We have observed that during COVID there have been a few delays. Most deliveries remain unaffected, however, please kindly wait 10 days post dispatch before contacting us to chase your order. This is because we cannot contact Royal Mail until the 10 days have passed in order to raise an investigation.

 

Also we are suppling sweets in non clear bags bio-degradable pouches, We hope for our clear bags to return soon. 

 

Many thanks for supporting our small business.

29th December

Orders placed may not be dispatched until 5th January. We apologise for any inconvenience. 

23rd December 2020

Need a last minute present? How about a gift voucher?

click here

 

21st December 2020

We will fulfil all orders placed until 12pm today. All orders placed post 12pm will be dispatched after Christmas.

 

We will be closed from the 22nd - 28th December for dispatch. Customer services will remain open for enquiries and orders can still be placed.

17th December 2020

Please see updates for delivery below.

 

Due to manufactural there are changes to our biodegradable bags. All bags are now windowless and not transparent. The original bags will return in the new in the new year.

8th December 2020

We have observed in the last week that some Royal Mail deliveries are taking a lot longer than usual.

 

A vast majority of deliveries are arriving as normal, however please kindly wait 

10 working days post dispatch for 2nd class delivery options and

4 working days post dispatch for 1st class delivery options before contacting us. 

 

Royal Mail are working not only with COVID-19 restrictions, but increased parcel loads after Black Friday and the lead up to Christmas. Some postmen / women are not at work due to self isolating which is slowing the delivery process down further and sadly is totally out of our control. 

 

We have set up an alternative courier service during the lead up to Christmas that we highly recommend using. Using this service, once dispatched your sweets will arrive in 24 to 48 hours.

 

Courier under 2KG is £4.70 (£1.70 more expensive than second class post).

 

From Friday 18th December we will only use the courier service to ensure your sweets arrive before Christmas.

 

Sweets purchased after the 21st December may not arrive before Christmas Eve.