We use various shipping companies. Please allow 3 full working days post the day you made the purchase of your treats to arrive before contacting us. After which time we’d be delighted to assist you with your tracking.
Small letterbox packages under 250g: £2
First Class Royal Mail under 900g: £3.80
Second Class Royal Mail under 2KG: £3.10
We do not accept returns of any personalised products. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Our return address is: 1 Warwick Way, Kent DA1 1NQ
Please allow 3 weeks for overseas shipping. Usually most deliveries arrive within 5-6 days, however post brexit, customs are a little slower.